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      Travelling to Europe with a stopover?

      Travelling to Europe 
      with a stopover?

      Shop our new Stopover Data Bundle, which includes data for your time in Dubai, Abu Dhabi, Singapore, Hong Kong, Ho Chi Minh City, Kuala Lumpur, Bangkok.

      Plus, all the data you need for your time in Europe. 

      Shop Now From $12.99

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      Find helpful information to answer your questions

      Frequently Asked Questions - FAQs

      Can I make traditional calls and SMS with my eSIM?

      Tripsim eSIMs are data-only. You can make and receive calls and messages via WhatsApp, Facetime and other popular VOIP apps, but you can't make traditional calls and SMS.

      How can I reach out to tripsim support?

      If you can't find the answer by reading the support guides available on our website You can contact our support team in two ways:

      1. By using our AI chat "SIMon". Simply click on the blue chat bubble on the bottom right of the screen. If you are logged in, SIMon will automatically recognise your eSIM. SIMon can resolve most minor connection and admin issues.
      2. By heading to our support request page and submitting a form, please use the same email address associated with your tripsim account or purchase: https://help.tripsim.com.au/hc/en-au/requests/new

      What devices are compatible with tripsim?

      You can check the full list of compatible devices here: https://help.tripsim.com.au/hc/en-au/sections/6839744297359-Compatible-Devices

      How do I install my eSIM?

      Follow our installation videos available here: https://tripsim.com.au/blogs/video-guides

      Does the eSIM come with a phone number?

      No, there is no phone number associated with our eSIMs as we only offer mobile data.

      Can I top-up my eSIM?

      Yes, simply log into your Tripsim Account and click on the top-up button.

      How can I avoid data roaming fees from my main telco while I travel?

      Make sure you have turned off data roaming for your primary SIM card. This is to stop your device from connecting to your telco data services once you arrive at your destination.

      Data roaming should remain on for your Tripsim eSIM. This is to ensure that data works correctly for your tripsim eSIM.

      Can I keep my WhatsApp number?

      Yes. WhatsApp will work as usual and you don't need to do any other changes.

      Can I share data from my Tripsim eSIM with another device?

      Yes. Data sharing is available on all Tripsim eSIMs. This means you can hot spot your data with a second device.

      When does my data bundle officially starts?

      Your data bundle starts from the first day of activation. This means you need to have used at least 1% of your data for the eSIM to be considered "active".

      How much data can I get?

      We have different sizes to fit any kind of data usage.

      • 1GB/7 days: this is perfect for short trips to use maps, messaging and social media apps.
      • 3GB and 5GB/30 days: to video call and watch your TikToks on the go.
      • 10GB, 20GB, 50GB/30 days: If you need to stream Netflix, make long video calls and download larger files while you travel.
      • Unlimited Data up to 30 days: Enjoy unlimited data by the day. This means you will receive 1GB of high speed data per 24 hours. After 1GB of use you can still enjoy unlimited data but at a reduced speed.