Our Verified Customer Reviews

Only real reviews from real customers. We use Judge.Me to collect reviews for every purchase.

Based on 231 reviews
62%
(143)
17%
(39)
10%
(22)
2%
(5)
10%
(22)
P
✨NEW✨ Stopover
PT (Venice, IT)
Great travel sim!

Sim worked great over the included countries! Decent speeds and has been a solid connection. Would love to see a tripsim app in the future to make data tracking that bit easier. Otherwise the website tracker is great.

Hi PT,

Thank you for your review, we love to see we were able to connect you during your trip.

In regards to the mobile app, you are right, we don't have one. However, our website is actually a web app, that means that you can save it on your device home scren, after you have logged into your Tripsim account, to quickly tap, access and review your data usage.

Kind regards,

Tripsim Support

L
Asia
LOUISE G. (Lambeth, GB)
Vietnam

Unable to make phone calls

Hi Louise and thank you for your review.

Our eSIMs are mobile internet data-only, so traditional phone calls and SMS are not available. You can still make calls and send messages via WhatsApp and other similar apps.

Kind regards,

Tripsim Support

A
Europe+
Anonymous (Lambeth, GB)
Easy to use and reliable

My partner and I got 20gig Europe + data bundles for our trip to UK and Holland. We have used Tripsim before so we topped up our existing esims. This was extremely easy to do and we just switched over to these sims upon arrival in London. We’ve been using google maps to get around and have been able to update our socials and talk to family and friends whenever we want. We probably didn’t need 20gig but just wanted to be able to use data wherever we wanted without worrying.

Thank you for your review Cynthia!

How convenient is to keep your Tripsim eSIM on your phone and simply top-up when needed?

Kind regards,

Tripsim Support

R
Asia
Ruth K. (Phuket, TH)
No issues at all

Very happy with my tripsim. Would definitely use again.

Thank you Ruth! :)

D
Asia
Dom B. (Perth, AU)
Went well

Happy with App. No problems at all.

B
Japan
Barry F. (Sydney, AU)

Japan

R
United States
Randy R. (Sydney, AU)
Great E-SIM

E-sim was very helpful when you travel where most of your communication thru messenger.

I found this a very difficult process and have been unable to install on my phone. While I agree I'm getting on in years it proved a waste of money as I had to pay for it before getting it installed

Hi Judith,

We're sorry to hear you were not able to use our eSIM. We have issued a full refund since you have not used any data.

Kind regards,

Tripsim Support

T
LATAM
Tony K. (Melbourne, AU)
Good service

We used this eSim on a cruise up the west coast of South America and through the Panama Canal. We had good connectivity even when several miles offshore. I got emails as data was used and could manage accordingly.

B
LATAM
Bernadette (Canberra, AU)
Good coverage, generally - Argentina

Easy to set up, use and recharge data service. Coverage was generally pretty good, but did not work on some networks even in the cities. I think data value for money could be better, as its hard to control usage when travelling and relying on mobile coverage so much.

P
✨NEW✨ Stopover
Philip (Brisbane, AU)
Perfect if you have an eSIM capable device

I had to do some unplanned travel to several countries in Europe and the experience was so much easier than juggling sim cards - my brother did not have a device that could use an eSIM and had to tether off my device.

Hi Philip

Thank you for your review! Currently over 100 devices are compatible with eSIM technology. You can find a full list here: https://help.tripsim.com.au/hc/en-au/sections/6839744297359-Compatible-Devices

D
Africa
Dom B. (Windhoek, NA)
Great innovation

My eSIM
Has worked excellently to date. All good.

We're happy to hear that Dom! Thank you for choosing Tripsim.

A
Asia
Anumi (Colombo, LK)
Sri lanka

This is the 2 nd time I have used Tripsim. The first time was in Korea. The internet seemed very slow. In Sri Lanka it has been completely the opposite. Fast

Hi Anumi. We are happy to hear about your experience in Sri Lanka. If you ever find your connection to be slow, you can switch to a different mobile network in your phone settings. We hope to see you on here again!

R
United States
Robert G. (Sydney, AU)
Service

I was unable to use the sim unless I was using Wii fii, actually waste of money.

Hi Robert,

Sorry to hear about your experience. We checked your order in our system and it looks like you did not install the eSIM onto your device, that explains why you were not able to use it. Installation and activation instructions are available on the order confirmation page, on the order confirmation email and we also have step-by-step videos.

Don't worry though, since you were not able to use your eSIM we have refunded your order in full.

Should you have issues with using our eSIMs in the future you can contact us via our support page at https://help.tripsim.com.au.

J
Europe+
Julieanne B. (London, GB)
So good and so easy

I am a dinosaur when it comes to anything technical and so on a recent trip to Japan, I rented a mobile wifi to gain internet and that worked great but that didn't seem to be a viable option on our recent trip to Greece, Turkey and Cyprus so we were going to just go with off line maps or cafe wifi, but when waiting at Sydney airport prior to departure, on our table was an ad for Tripsim.
I thought I'd give it a go as it was quite inexpensive but I was certain I wouldn't be able to activate it because, as I said, I'm a dinosaur. Well wasn't I pleased and surprised!
It was so easy to activate with step by step instructions, including diagrams, that is pretty much dinosaur proof.
As soon as we set foot from the plane in Athens I had full service and the coverage is terrific. We were on a cruise around Greece so we were off shore for a lot of the time, but kept signal all through.
As I'd only gotten the minimum package I needed to top up during the trip, but that was no problem either, the new Sim started when the first one ended, no reinstallation or re-registration needed, so simple and brilliant.
I would highly recommend Tripsim and it is the only thing I will be using for data from now on.

Hi Julieanne, thank you so much for the lovely review! We love that we were able to keep you connected throughout your holiday.

M
Asia
MviC (Melbourne, AU)
So easy to use

I have used my first eSim overseas twice in New Zealand and South Korea. So easy to load the eSim and then forget about it. When you turn your phone on arrival, the eSim works immediately.
I am going to Taiwan in October, so I have already changed my eSim to one including Taiwan and the eSim is “Queued” ready to go.

S
United States
Sophia P. (Sydney, AU)
Drama free experience

The process is very smooth with no fiddling around changing over SIM card

Hi Sophia, and thank you for your review. We love to make mobile-internet data roaming easy

B
United States
Brad P. (Sydney, AU)
Coverage

Mobile tower coverage in Las Vegas wasn’t the best and a bit on the slow side.
The actual eSIM worked well

Hi Brad, and thank you for the review. Did you know you can manually select a different network if the one you are using is too slow? You can do this from your network settings on your device. With Tripsim you can use AT&T and T-Mobile in the USA Thank you for choosing Tripsim, we are always here should you need help.

B
Europe+
Benjamin H. (London, GB)
Easy to install and good price

Got mostly 5G coverage in Europe and was easy to install and use. Used to use Airalo and tried because it’s cheaper. Glad I did.

M
Europe+
Mark V. (Brisbane, AU)
Perfect for Scandi countries.

Finland, Norway, Iceland, Estonia. Had perfect connection in all these countries . Seamlessly switched from eSIM to hotel wifi saving data too everywhere we went. Had it on with no restrictions ( recommendations from trip sim to make it last longer) including hot spotting for my wife’s phone a few times. Recharged twice. 2x 3gb + 1 x 1gb and that lasted the 24 days we were there. Was dubious after our experience last year in Turkey, Israel, Greece where connection only occurred a few times near major centres. Scandi countries seem better suited.

Great value. Took a little bit of troubleshooting to get it working.

J
United States
John R. (Melbourne, AU)

Great idea!

Thank you John! Come back whenever you need reliable connection overseas.

Kind regards,

Tripsim Support

D
Asia
Dee B. (Sydney, AU)
Great Option

This is the second time I have used Trip Sim. Positives you can reuse the esim you don't have to get a new one each time you travel so saves the hassle of installing again. (I even transferred to a new phone). You can have it ready to go so when you turn phone as soon as wheels are down you can connect - suggest you turn on phone as asap when you land as it takes 5- 10 mins to find the network etc. An app would be good. Negatives can be a little slow at times hence the rating.

Hi Dee,

Thank you for your review.

We don't actually have an app because our eSIM product does not require it to work. Travellers already have so many apps on their phones that we did not want to impose another one to manage your eSIM. However, our website can be saved on your device homescreen and can be used like an app.

Regarding the speed we rely on several mobile networks in each destination. If the network you are connecting with is slow, you can always manually change it to a different one in your phone settings.

Hope this helps, and thanks for choosing Tripsim.

Kind regards

Tripsim Support

I
Asia
Ian

Simply did not work in Taiwan! No way of getting support, the support email address keeps bouncing back. Hopeless.

Thank you for the no questions asked refund. Appreciated.

T
✨NEW✨ Stopover
Tony A. (Sydney, AU)
Stopover bundle

Stopover bundle was very handy for Dubai on route to Europe. Perhaps a higher data option for under 30 days would be good to.

Hi Tony,

Thank you very much for your review! We hear you loud and clear, and we are working on something new.

Kind regards,

Tripsim Support